Privacy policy

1. Introduction

At Birdside HTX ("Birdside," "we," "our," or "us"), we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact us, join a marketing list, request catering, or otherwise interact with our services.

2. Information we collect

We may collect information you provide directly to us, including:

  • Name, email address, phone number, and contact details.
  • Order details, payment status, pickup, delivery, or catering information.
  • Messages, requests, survey responses, or feedback you send to us.
  • Marketing preferences, text message opt-ins, and consent records.

We may also collect technical and usage information, such as IP address, browser type, device information, pages viewed, referring pages, and interactions with our website through cookies and similar technologies.

3. How we use your information

We use information to:

  • Process orders, payments, pickup, delivery, and catering requests.
  • Communicate with you and provide customer support.
  • Improve our website, menu, services, and guest experience.
  • Prevent fraud, misuse, or security issues.
  • Send marketing messages where permitted by law and your consent.
  • Comply with legal obligations, carrier requirements, and business records needs.

4. Text message marketing

If you provide your phone number and opt in to receive text messages from Birdside HTX, we may use your phone number to send order updates, promotional messages, cart reminders, and other marketing messages. Message frequency may vary. Message and data rates may apply. You can opt out of marketing text messages at any time by following the instructions included in the message, such as replying STOP.

We use phone numbers and text message consent information only to operate our messaging program, send messages you requested or agreed to receive, maintain consent records, and comply with applicable laws and carrier requirements.

5. Abandoned cart text messages

Birdside HTX's website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages by text message if you have opted in to receive text messages from us.

6. Location information

We may use location-related information that you provide, such as a delivery address, pickup location, or city suggestion, to fulfill orders, show relevant restaurant or service information, improve our location planning, and respond to requests. If our website or a third-party ordering or mapping tool requests precise device location, that location is collected only with your browser or device permission and is used to provide the location-based feature you requested.

7. Third-party service providers and data sharing

We may share information with service providers that help us operate our website, process payments and orders, provide analytics, deliver email or text messages, prevent fraud, or support our business operations. These service providers are allowed to use information only as needed to provide services to us.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.

8. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, support ordering features, measure performance, understand website usage, and support marketing or cart reminder features where permitted.

9. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, ordering system, or transmission method is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

You may contact us to request access, correction, or deletion of personal information where required by applicable law. You can opt out of marketing text messages by replying STOP to a message from us or following the instructions in the message.

11. Contact

Questions about this privacy policy? Email hello@birdsidehtx.com.

Last updated: July 19, 2026
Birdside HTX, Houston, Texas